Despite its unoriginal name, Casino.com is a refreshing brand that delivers approximately 150 games, of all types. Having been around for nine years now, the website knows how to keep their customers happy: keep it simple and inviting, an objective that the site does well. With minimal distractions in the way of imagery and colour, this white and orange haven throws you into the deep end, offering numerous titles from the off. It may not be the most polished casino we’ve seen, but it’s certainly one that has a significant level of refinement, as well as accessibility.
Bonuses and Promotions
When we take a look at the bonus offers available, we can see that there isn’t a massive selection offered, though there’s plenty to be getting on with. We believe that Casino.com have found the right balance between too little and too much, with their welcome package stealing the spotlight.
We particularly like this reward because it caters to be both paying and non-paying players, something that not many online casinos do nowadays, at least not when it comes to bonuses. You see, the initial reward is that of 20 free spins, usable on the Age of Gods slots, without any need of a deposit. However, should you make an allocation of cash, you’ll receive a 100% deposit bonus, though remember there’s a x40 wagering requirement attached to that amount.
As this is another brand from the Mansion Group Casinos, most of the bonuses you’ll see will have been seen at sites, such as Mansion Casino. Therefore, the Red or Black and Refer a Friend are identical in scope, with the requirements not having changed between the two sister sites. This is something we see again when we look at the VIP options, which give users the standard Bronze, Silver and Gold treatment, followed by VIP and VIP Elite. In case you need a reminder, 100 points is worth £1, and you’ll need to keep collecting these points to move up the ranks.It’s not that the impact of this casino’s rewards is diminished, just that it becomes predictable having been seen elsewhere before.
Software and Casino Games
Seeing as how this is a mobile optimised website, it stands to reason that the number of games and the software utilised have been designed to work in harmony. This is why Playtech is the sole provider of all the activities you see before you, a move that several other casinos out there favour. It isn’t hard to understand why given Playtech’s experience and knowledge of the market.
If you intend to play these games for real, aka pay money, you’ll need to register as a member. If however, you’re looking to merely play demos and have a good time without involving cash, you can tap the practice option that appears on most of the titles. Doing this will open up a new window, in which the title loads; if you so wish, you can opt to download the casino onto your device. Please note how we said ‘most of the titles’, as options like the Live Casino don’t cater to demo players and therefore require a wager before playing.
Navigating the titles isn’t too difficult, thanks to the categorisation of the games and the search bar provided, however there’s still many names you need to navigate in order to find what you want. We found this at Mansion Casino, and so you may have seen the setup before; we know that we sound like a broken record, but such likeness bares repeating.
One of the stellar components of this casino is how well labelled and clear all the elements of the gameplay are; we need only scroll to the bottom to find information regarding banking. This info is split into two sections, one for deposits and the other for withdrawals. We like that Casino.com have done this, as it makes taking in the information much easier, and narrows down the jargon we have the work through in order to get our answers.
Just as we’ve seen before with deposit information, there’s a list of all the payment methods accepted. We also note that some of the providers are more streamlined than that we’ve seen elsewhere. Our case in point is the inclusion of Bitcoin, a cryptocurrency that is still fairly niche within the gambling community. Alongside this option, players can opt for VISA, Mastercard, Neteller, Bank Transfer, and Skrill. Each of these have minimum and maximum deposit options, with the highest offered being £25,000 and the lowest being that of £5. All withdrawals are determined by the personal information you assign to your account, with VIPs and Elites enjoying larger withdrawal limits.
Should you be interested in the accepted currencies, the monies covered consist of Australian Dollars, Canadian Dollars, American Dollars, Euros, Pounds, Kronor, Yen, Swiss Francs, and African Rand. As you can see for yourselves, it’s a broad spectrum.
Company Background and License
Even though we’ve already (lightly) touched on the beginnings of this brand, we want to look deeper and see what else makes up the Casino.com label. As we already know, the website was launched in 2008, and is owned by Mansion Group Casinos. Furthermore, we’re aware that there’s two licenses at work here, essentially doubling up the regulations and rules that the casino abide by. The licenses consist of the Gibraltar Regulatory Authority and the UK Gambling Commission; these are the main two governing bodies we look for when reviewing. Moreover, there’s also the use of Thawte, a brand that encrypts all the information that the casino holds, in order to provide a better level of protection.
When it comes to support, we’re given a decent if not overwhelming means of accessing help in times of need. There’s two telephone options, one for UK players and the other for international customers, and then a link to the site’s email address. Just as with Mansion Casino, there’s no live chat, which we can’t help but feel is a significant missed opportunity. Live chat is a brilliant go between for many when it comes to customer service, and should be considered by all brands, in our opinion.
Our time with Casino.com might be at an end, but we’ve discovered an accessible platform that caters to many and not the few. In doing so, we’ve uncovered detailed information regarding deposits and withdrawals, as well as accessing hundreds of games of different varieties. And although the customer service could do with some minor improvements, overall it’s in good shape, ensuring customer satisfaction on the whole. All in all, Casino.com is a casino we’d highly recommend.